The information service at ChaCha is pretty well-established now, and the business has an interesting structure to it. ChaCha employs thousands of “guides” who answer questions sent in from cell phones. The guides are paid $.20 per answer, and frequently use Google or Wikipedia to find the answers they text back to the users. The service is free, and here is an explanation from the Web site:
ChaCha is like having a smart friend you can call or text for answers on your cell phone anytime for free! ChaCha works with virtually every provider and allows people with any mobile phone device – from basic flip phones to advanced smart phones – to ask any question in conversational English and receive an accurate answer as a text message in just a few minutes.
What’s your question? Simply text your question to 242242 (spells ‘ChaCha’) or call 1-800-2ChaCha (800-224-2242) from your mobile phone to ask any question. What are you waiting for? Ask away!