Cyber-crime is a growing problem, and a recent study indicated that the average cost of a data breach has increased 15% for companies. The Internet and computer technology has offered a number of conveniences and allowed us to work smarter instead of harder, but it’s still necessary to stay ahead of the game when it comes to security. If your company data has been breached, there are a few things you need to do to ensure you get back on your feet and continue on with your business stronger than ever.
Secure Customer Trust
If your security breach has impacted your customers, the first thing you must do is maintain their trust and answer all their questions thoroughly. While you can expect to be presented in a negative light by the media when this occurs, the way you handle the situation makes all the difference in the long-term. Just some things you should do when engaging with customers in regards to the situation include:
- Assure them you’re aware of the situation.
- Let them know you’re working on getting to the bottom of it.
- Let them know you’ll provide restitution if they indeed prove to be victims.
Anyone Can Fall Victim
Most industries use computers in some way or another, and that makes you a potential victim. From food companies and manufacturers to healthcare providers, insurance companies and more, there is information that should remain secure.
Security You Can Count On
While a security breach can seem scary, it can also be overcome. The key is to act quickly to maximize your success in recovery. The use of technology is only expanding, and it’s important to utilize new tools to keep up with the competition. By following this valuable advice, you can recover and become an even stronger company than you were before. Having someone on staff with a master’s in information security is an investment that can pay off more than you may realize.
Legal Counsel
The sooner you find a skilled attorney to help you settle your information breach, the better. They understand the laws pertinent to your situation, and they can help you file all the required paperwork in a timely fashion. Best of all, they can offer the counseling necessary to help you avoid the overwhelming feeling of being under siege. This is a temporary situation that can make your company stronger in the long run.
This article is from Lizzie Weakley, a freelance writer from Columbus, Ohio. She went to college at The Ohio State University where she studied communications. She enjoys the outdoors and long walks in the park with her four-year-old husky Snowball.
