Call Us - We're Easy to Talk To (214) 999-9999

Automakers Still Struggle to Get Customers to Fix Recalled Cars

Automotive News reports on the difficulty experienced by automakers in contacting car owners to notify them of recalled vehicles and getting owners to bring in recalled vehicles to be fixed. AN says the process is “disjointed at best,” with vast differences in how automakers seeking out affected customers. AN identifies Honda as a brand that “has set itself apart in trying unique approaches to overcome institutional, political, technological, financial and social barriers to closing outstanding recalls” by “exhausting multiple avenues to locate owners” of recalled vehicle. The piece includes statistics comparing the rate at which recalled vehicles in developed countries are repaired, with Germany repairing 100 percent of recalled vehicles, the UK repairing 92 percent, Japan repairing 80 percent, and the US repairing “only about 70 percent.” AN says that from the government side, “NHTSA ensures that automakers notify owners in a timely manner and confirms that repairs will fix the problem, but it does not directly track, house or distribute recall data.”

From the news release of the American Association for Justice.

Bob Kraft

I am a Dallas, Texas lawyer who has had the privilege of helping thousands of clients since 1971 in the areas of Personal Injury law and Social Security Disability.

About This Blog

The title of this blog reflects my attitude toward those government agencies and insurance companies that routinely mistreat injured or disabled people. As a Dallas, Texas lawyer, I've spent more than 45 years trying to help those poor folk, and I have been frustrated daily by the actions of the people on the other side of their claims. (Sorry if I offended you...)

If you find this type of information interesting or helpful, please visit my law firm's main website at You will find many more articles and links. Thank you for your time.

Find us on your preferred network