The Washington Post has reported that the Social Security Administration has stopped publicly reporting its processing times for benefits, call wait times, and other performance metrics. The agency removed a menu of live phone and claims data from its website, replacing it with a new page that offers a limited view of customer service performance. The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers, and long lines at field offices after cost-cutting efforts targeted the agency’s customer service system.
